Terms of Business

These terms of business set out the terms upon which Active Investments (Reading) Ltd (Active Investments) agrees to provide its services to an applicant.

Application Process

Mortgage applications and associated documentation must be presented to a satisfactory standard, with all relevant questions legibly and correctly answered.

All information supplied on application forms and otherwise, including information relevant to identifying whether or not a mortgage is regulated, must be true to the applicant’s knowledge or belief.

Any Lender reserves the right to take additional references and has the final decision on whether to accept an application. This falls outside of Active Investments’ jurisdiction or influence.

Neither the Lender nor Active Investments may divulge to an applicant any confidential information received from third parties (including Credit Reference Agencies). The name of any Credit Reference Agency used will be supplied upon request.

Treating Customers Fairly

Active Investments agree to uphold and apply the spirit & explicit terms/conditions of the principles established by the FCA known as TCF.

Data Protection

Active Investments will comply with the Data Protection Act 1998, GDPR and any subsequent relevant regulations ongoing.

Money Laundering

Active Investments will comply with all Money Laundering regulations and directives applicable to mortgage lending.

Complaints Policy

Active Investments is committed to providing a high standard of service; however, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with any concerns effectively and in the correct manner. All complaints should be addressed, in writing, to the Robert Hershaw – Compliance Officer at Active Investments, First Floor, 6 Orpheus House, Calleva Park, Aldermaston RG7 8TA.